60% Savings
Tier 1 tickets, onboarding admin, and SLA tracking don’t need to sit with your senior techs.
These are the tasks IT support businesses offshore to scale capacity without scaling headcount.
Handle first-line support requests, resolve common issues, and escalate anything that needs a senior tech.
Log all incoming tickets accurately, assign priorities, and ensure nothing sits unattended in the queue.
Coordinate new client setups, from account creation to device provisioning and user onboarding.
Chase vendors on warranty claims, hardware replacements, and open support cases until resolved.
Monitor SLA performance across your client base and flag anything at risk of breaching.
Keep your internal knowledge base current so your team can resolve issues faster with fewer escalations.
Our team is based in Clark Freeport Zone, Pampanga, and that choice is deliberate.
Clark was developed as an American Naval base, which means the infrastructure was built to a standard most of the Philippines simply does not have. Reliable power, high-speed internet, and drainage systems engineered to handle monsoon conditions.
We also run independent redundancies for both power and connectivity, so your team stays operational regardless of what the weather is doing. Clark is also home to five universities, which means we recruit from one of the strongest local talent pools in the country.
The result is staff who are better trained, better supported, and working in conditions that protect your business continuity.
Not sure what's possible? We'll work through it on a no-obligation call.
Join 100+ companies growing with our offshore teams
A structured, transparent process — no surprises, no hidden costs, and no pressure to commit until you’re ready.
Salary levels in the Philippines are 40–60% of Australian equivalents — already inclusive of statutory contributions, payroll taxes, and government-mandated benefits. Nexus Allied recruits competitively, which means your staff stay longer and perform better.
No scripts, no hard sell. This is a straightforward conversation about your business, what you are trying to solve, and whether offshore staffing is the right fit for you.
Nexus Allied is Australian-owned and operated, with Australian management in Australia and on the ground in the Philippines.
You are not dealing with a faceless offshore agency. You are talking to people who understand how Australian businesses work.
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